Hello everyone and welcome to another version of “RTC: what would you do?”. Here’s today’s RTC scenario:
You are the executive coach for a mid-sized sports bar/restaurant owner, “Matt”. Matt is into many ventures and is probably best known for hosting a successful radio show. He is certainly considered a local celebrity and has recently become a national media host. He is active on social media and at the time of writing this scenario Matt has over 223,000 followers on Twitter.
Recently, a customer to his restaurant, “John” went to Twitter to provide some feedback to Matt on his recent visit to the restaurant. On Sunday 10-3-21 at 2:31 PM John tweeted: “@KSBarandGrille was told “we only have one cook, we didn’t expect to be this busy”. It’s Sunday during NFL season and they are a sports bar. What a joke.” At the time of writing this scenario John has 136 followers on Twitter.
AT 6:59 PM that same night Matt replied on twitter: “Tell you what John, we would love to have you come to the back and see how hard our cooks have worked this weekend during a huge worker shortage while we have been amazingly short staffed. Maybe salute the one cook we had working his ass off and don’t be a jerk.”
Matt has said several times, “don’t ever punch down, always punch up.” Your next coaching meet with Matt is tomorrow. As Matt’s coach, what are you going to do? I look forward to your thoughts, comments, replies, and questions.