RTC Blog

RTC Tip #17: If They Don’t Care, Don’t Waste Your Time

“The time that you are wasting in attempting to coach people who don’t care is time that is stolen from helping people who do.” – Marshall Goldsmith

I am a certified executive coach for Lee Hecht Harrison. I use their coaching readiness scale to help determine the level as to which someone is open to coaching. I have adapted their scale to gauge the level to which someone is open to change.

People won’t change if they have no interest in changing. Change will be far more difficult when working to influence levels 1 and 2 than when working with levels 4 and 5.

Level 1: Defiance, negative, pessimistic, appears dis-engaged, not interested. Level 1’s are basically giving the middle finger to any change. If they don’t care, don’t waste your time.

Level 2: Also negative, defensive, but there may be some possibilities. Level 2’s may say things like, “This is a stupid idea, but I’ll go with it.”

Level 3: The wake-up call. If you’ve ever watched Bar Rescue with Jon Taffer, he’s the master of the wake-up call. He aggressively provides feedback to the bar and the bar has a choice given the feedback. They can get on-board and move up to a level 4 or 5 or they may not appreciate Jon’s approach and resist the change by moving to a level 2 or 1. I would imagine if we asked Jon to look at this scale, he would immediately be able to share stories where both happened. Many times the Level 3’s will be unaware there was an issue or maybe they knew it was an issue but it wasn’t yet urgent and important enough to take action. My friend and counterpart, who’s also one of the brightest minds in leadership, Jason Cummins, describes the highest-performing teams as “winning the middle”. If you need to win the middle check out: How To Flatten Your Own Curve During Change.

Level 4: I describe level 4’s as “Good soldiers”. They are on-board, they have commitment, they are present, and there is buy-in. They provide an overall positive vibe towards the change. They show real interest in improving and learning.

Level 5: Level 5’s contain many of the same characteristics as level 4’s with one major difference. Level 4’s are pulled by their leader and Level 5’s are pulling their leader. Level 5’s are proactive, leading the change, looking for ways to make the change even better, providing ideas and creativity and optimism toward the future.

Five things to remember:

#1. Not everyone is open to change at the same level.

#2. Start to gauge where everyone is individually toward the change.

#3. Win the middle by giving level 2’s and 3’s time to adjust.

#4. Continue to invest time with level 4’s and 5’s.

#5. Stop wasting your time at level 1. If they don’t care, don’t waste your time.

5 Stages for Making a Shift to RealTime Coaching

RealTime Coaching (RTC) will positively affect an organization’s culture and multiply it’s effectiveness with it’s simple, practical approach to communicating with others.

“RealTime” means issues are handled in RealTime – now, in the present. Realtime cultures invest the majority of time working on the now with a focus on the present and the future. RealTime spends very little time on the past. RealTime learns from the past, bud doesn’t dwell in the past.

“Coaching” is our word for the process of getting you from where you are today to where you want to go.

Implementing a new approach to communicating with each other is hard. It will take some time and effort. Getting where you want is not luck. There’s a process for making positive changes RTC uses from Lee Hecht Harrison called the behavioral shift.

The shift takes place through 5 stages.

Stage 1: Awareness. Awareness often comes from feedback. Sometimes, the feedback is minimal and doesn’t make an impact. If you keep getting feedback, at some point, there will be a tipping point when it’s time to do something different. How do you know if you’ve reached the tipping point? Imagine a balance scale.

On one side of the scale is “What you want” and on the other side of the scale is “What you think you’re getting”. When those are in balance, a shift is not needed because you’re getting what you want. However, when the scales are out of balance enough to reach the tipping point, it’s time to do something different.

Here’s an example: What I want: An organization where we work collaboratively on challenges and opportunities and we treat each other with respect while being able to give our honest opinion on ideas. What I’m getting: An organization where some people just give orders, others enable bad behavior, there’s no accountability, no creativity, and no new ideas for fear of repercussions. At what point are you willing to take action to get you what you want?

Stage 2: Acceptance. Acceptance occurs when you agree that action needs to be taken on the feedback you have received. Warning: While you may be ready to do something different and have acceptance, others may not be on board. There are five individual levels of acceptance from 1-5. Suffice it to say, you must first be ready and wanting to make a shift (these are levels 3, 4 or 5) before you will actually do it. Acceptance levels 1 and 2 will argue, find excuses, and be defensive about making the change. Can you think of anyone on your team or in your organization who fusses about change?

You can find more on the levels of acceptance here: If they don’t care, don’t waste your time.

Stage 3: Skill Development. Skill development is acquired through experience, training, and education. This is where you learn the new skills. For instance, if you wanted to learn how to play golf, you wouldn’t go play a pro on your first day. Similarly, if you want to build a RealTime coaching culture, you will need to train on the language, the questions, practice RealTime scenarios, and allow time for the skills to develop. You will need practice before “taking it from your seat to the street”.

Stage 4: Behavioral Shift. At some point, after some amount of skill development and practice, you will make a shift. It’s “exciting” when it happens. Others who work closely with you may tilt their head, they will notice you trying something different, a new approach, a 2.0, an upgrade. It will feel new, different, awkward, klunky, etc…This is why this stage is described as “conscious competence”. You are aware you’re trying something new, but it’s not natural. Here’s a very simple example: Starting meetings on time. If you have become known for starting meetings late, make a commitment to start your next meeting on time and watch your attendees’ reactions.

Stage 5: Mastery. Mastery occurs when the new behavior feels natural. It’s no longer you trying something different, it’s just part of what you do. Once you have been starting meetings on time, it will evolve from “the new you” to “just a meeting”. Once you reach mastery, don’t let your guard down as you will notice this model slopes upward, meaning it’s easy to slip back down and go back to your old ways of doing things.

Positive change is not based on luck, use the shift model when implementing new behaviors to help keep you, your team, and your organization on track.

To implement RealTime Coaching within your organization, contact Ryan Lisk. ryan@liskassociates.com

The 4 Questions that will take your Communication to the Next Level: WDIP

Putting the RTC model into action requires communication between at least two people AND at least one of the person’s scales MUST be out of balance.

If these two conditions are met, you should tune to radio station WDIP. WDIP is the acronym for the four basic questions which make up the RTC conversation.

W = What do you Want? “Wants” are based on your personal interests, driving forces, and motivations. Thought-starter: What makes “What do you want?” such a challenging question?

D = What are you Doing? “Doing” is observable behavior or action taken to close the gap between the result you want vs. the result you believe you’re getting. Thought-starter: What are some answers you may hear when you ask, “What are you doing?”

I = Is what you’re doing working? The difference between what you want and what you believe you are getting provides the motivation for “Doing”. This is called self-evaluation. Thought-starter: Why is self-evaluation considered the cornerstone of RealTime Coaching?

P = What is the Plan? Achieving a different result requires either changing what you want or what you’re doing. The plan is the accountability portion of the model. Thought-starter: Why is the Plan considered the Achilles Heel of the RealTime Coaching process?

If you are in a situation where you’re not getting what you want, consider taking a WDIP inventory. For each category, determine how clearly you understand the situation by giving each category a 1-10 clarity ranking.

Example, “On a scale of 1-10, how clear am I on what I want? How clear am I on what the other person wants? How clear am I on what the other person is doing?

RTC Hack: You are always more clear on what you want than what you are doing. You are always more clear on what the other person is doing (you can see it) vs. what they want.

Bob Smith once said, “We judge others by our best intentions and we judge others by their last worst action.” By using WDIP, you will begin asking better questions while not making erroneous assumptions.

To find out how to develop an RTC culture in your organization, contact Ryan Lisk: ryan@liskassociates.com or call 859-421-7966.

How long does it take to build trust? Reduce trust?

Warren Buffett once said, “It takes 20 years to build trust and 5 minutes to lose it.” Yesterday, we witnessed this (again).

Building Trust: Thom Brennaman is the broadcaster for the Cincinnati Reds. Thom has been the broadcaster for the Reds since 1986. Thom’s dad, Marty, (who my grandmother adored) was the broadcaster for the Reds from 1974-2019. That’s about 34 years for Thom and 45 years for his dad in the business with this organization.

Reducing Trust: Yesterday, while providing commentary for the first game of a home doubleheader between the Reds and the Kansas City Royals, Brenneman was caught on mic referring to an undisclosed location as “one of the fag capitals of the world.” While this video is 44 seconds, the actual comment took less than 5 seconds.

5 innings later, Brennaman apologized, was taken off air during the game and the Reds suspended him immediately.

Ryan’s sidenote: It is unbelievable during the video that immediately after he says, “I pride myself and think of myself as being a man of faith” the guy hits a home run. You can’t make this stuff up.

Lessons learned: If you’re building a coaching culture on your team and in your organization, here are three lessons learned.

#1. Man, 2020. 2020 has been the most bizarre year where anything might happen so don’t assume you know what someone else is going to say or do. Now is the time to start asking more questions and making less assumptions.

#2. It’s 2020. Either assume you are “mic’d up” all the time or if you can’t make that assumption, don’t say something offensive. Thom Brennaman is going to be judged on this 5 seconds of his career vs. 34 years.

#3. Warren Buffett’s concept is correct, but in this case (like others) it only took seconds not minutes. What are you doing to build trust on your team? What are you doing that reduces trust on your team?

Finally, here’s a leadership thought-starter for you: If you were Thom’s boss, what would you do? I look forward to your replies.

How do you influence others?

There are many ways to influence another person. Some are more effective than others. The way you influence is the way you will be remembered. Here are three main categories of influence.

Category #1: “Do-To”. Do-To involves giving advice, directives, and orders. There are times Do-To is effective such as when you are an expert on a topic or safety is an issue or time is urgent. Do-To can produce short-term results, but over time this style of influence increases fear in others, reduces trust, and discourages initiative.

Category #2: “Do-For”. Do-For involves taking on the work of others and doing it for them. There are times when Do-For is effective such as: On-boarding a new employee or when a teammate has a legitimate emergency the team picks up the slack. Do-For can produce short-term results but over time this style enables others, reduces trust, and discourages initiative.

Category #3: “Do-With”. Do-With involves working together to achieve a goal. Do-With can initially be seen as time-consuming or soft, but over time Do-With creates accountability, raises standards, builds trust, and encourages initiative.

“Do With is that fine line between giving orders and enabling others.” – Dr. Robert Wubbolding

From Your Seat to the Street Action Items

Give yourself a mini-360 on your influencing style: What is your current primary default style of influence (Do-To, Do-For, or Do-With)? What do other people say is your primary style of influence?

Check out this short 4-minute video demonstrating Do-To, Do-For, and Do-With

Take your style to the next level. Our RealTime Coaching suite of products & workshops will teach you how to evolve your influencing style.

Why choose RTC?

When I googled “Coaching Programs” I got over 300,000,000 results. Out of 300,000,00, why would you and your organization choose to use RTC? Everyone has their own personal reasons for attending our programs, but here are a few high-level differentiators for your organization to use RTC.

#1. Entrepreneurial Coaching: RTC is a business-focused program. As entrepreneurial coaches we invest the majority of time in the present and the future. While we learn from the past, we don’t dwell in the past. In addition, as entrepreneurs we incorporate interactive, doing approaches. RTC is 65% experiential exercises.

#2. RTC is the only coaching program integrating a Talent Insights™ report within the program. RTC partners with TTI Success Insights to provide valid, reliable assessments to use with the program. The Talent Insights™ report provides simple, practical, and valuable self-awareness insights to the participants. The report allows our participants to level-up from communicating via The Golden Rule to communicating via The Platinum Rule.

#3. RTC tackles coaching when your scales are out of balance. The majority of coaching programs only provide guidance and tools when someone else’s scales are out of balance. This is basic coaching which RTC covers in the first half of the program. Once the basic foundation is set, the second half of RTC focuses on the more difficult issues which is when your scales are out of balance.

#4. RTC is simple, practical, and valuable. Participants will be coaching by the end of day one. They will immediately have tools to take from their seat to the street. Improvements and behavioral changes are easily implemented.

Click here to check out: A 10-Minute Taste of RTC